Daria Torba

Senior UX Researcher

Download CV

Download

Download CV

Download

Download CV

Download

dariatorba@gmail.com

Summary

Mixed methods researcher with 3+ years of experience conducting comprehensive user research, synthesizing insights, and collaborating with cross-functional teams to drive product innovation. Expertise in UX Design and Research, Qualitative and Quantitative research, and Program Management.

Methods

User Interviews

Surveys

Contextual Inquiry

Usability Testing

Service Blueprints

Heuristic Evaluations

Journey Mapping

Quantitative Analysis

Information Architecture

Tools

Figma

Qualtrics

UserTesting

Optimal Workshop

Jira

Excel

R Studio

Survey Monkey

Skills

UX Design

Service Design

Project Management

Data Analysis

Agile

Experience

Columbus, OH

Senior User Experience Researcher

October 2023 – Present

J.P. Morgan Chase

Led end-to-end research initatives using qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability tests, etc) to enhance employee eperience for a global workforce of over 290,000 employees

Collaborated closely with internal teams and product owners on research initiatives and synthesized findings into reports and presentations for executive level stakeholders

Led an in-depth discovery study on proposed AI assistant, conducting 15 interviews to shape product strategy and roadmap

Conducted large scale survey research reaching over 20,000 users, improving user satisfaction metrics by 20%

Championed the prioritization of research as a basis for informing product decisions

Columbus, OH

Senior User Experience Researcher

October 2023 – Present

J.P. Morgan Chase

Led end-to-end research initatives using qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability tests, etc) to enhance employee eperience for a global workforce of over 290,000 employees

Collaborated closely with internal teams and product owners on research initiatives and synthesized findings into reports and presentations for executive level stakeholders

Led an in-depth discovery study on proposed AI assistant, conducting 15 interviews to shape product strategy and roadmap

Conducted large scale survey research reaching over 20,000 users, improving user satisfaction metrics by 20%

Championed the prioritization of research as a basis for informing product decisions

Columbus, OH

Senior User Experience Researcher

October 2023 – Present

J.P. Morgan Chase

Led end-to-end research initatives using qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability tests, etc) to enhance employee eperience for a global workforce of over 290,000 employees

Collaborated closely with internal teams and product owners on research initiatives and synthesized findings into reports and presentations for executive level stakeholders

Led an in-depth discovery study on proposed AI assistant, conducting 15 interviews to shape product strategy and roadmap

Conducted large scale survey research reaching over 20,000 users, improving user satisfaction metrics by 20%

Championed the prioritization of research as a basis for informing product decisions

Columbus, OH

Senior UX Project Analyst

January 2023 – October 2023

UX Project Analyst

August 2021 – January 2023

J.P. Morgan Chase

Spearheaded Agile transition for a 700-member organization, driving cross-functional onboarding onto Jira Align with a user-centered approach

Managed a team of junior designers, providing mentorship and overseeing project timelines.

Collaborated with cross-functional teams to develop innovative design solutions for diverse clients.

Implemented responsive design principles to ensure optimal performance across all devices.

Mail

Website