Summary
Mixed methods researcher with 3+ years of experience conducting comprehensive user research, synthesizing insights, and collaborating with cross-functional teams to drive product innovation. Expertise in UX Design and Research, Qualitative and Quantitative research, and Program Management.
Methods
User Interviews
Surveys
Contextual Inquiry
Usability Testing
Service Blueprints
Heuristic Evaluations
Journey Mapping
Quantitative Analysis
Information Architecture
Tools
Figma
Qualtrics
UserTesting
Optimal Workshop
Jira
Excel
R Studio
Survey Monkey
Skills
UX Design
Service Design
Project Management
Data Analysis
Agile
Experience
Columbus, OH
Senior User Experience Researcher
October 2023 – Present
J.P. Morgan Chase
Led end-to-end research initatives using qualitative and quantitative methods (e.g., interviews, surveys, focus groups, usability tests, etc) to enhance employee eperience for a global workforce of over 290,000 employees
Collaborated closely with internal teams and product owners on research initiatives and synthesized findings into reports and presentations for executive level stakeholders
Led an in-depth discovery study on proposed AI assistant, conducting 15 interviews to shape product strategy and roadmap
Conducted large scale survey research reaching over 20,000 users, improving user satisfaction metrics by 20%
Championed the prioritization of research as a basis for informing product decisions
Columbus, OH
Senior UX Project Analyst
January 2023 – October 2023
UX Project Analyst
August 2021 – January 2023
J.P. Morgan Chase
Spearheaded Agile transition for a 700-member organization, driving cross-functional onboarding onto Jira Align with a user-centered approach
Managed a team of junior designers, providing mentorship and overseeing project timelines.
Collaborated with cross-functional teams to develop innovative design solutions for diverse clients.
Implemented responsive design principles to ensure optimal performance across all devices.