My Work

Fueled by a passion for creating meaningful change, I am a UX Researcher committed to designing with empathy and purpose. My approach focuses on deeply understanding user needs and experiences, ensuring their voices are not just heard but embedded into the design process.

One of my strengths is my combination of skills. My program management background allowed me to learn what is most important to a business, my design background allows me to create compelling visuals for my research presentations, and my research background allows me to design with impact.

Methods

Qualitative

User Interviews

Focus Groups

Diary Studies

Contextual Inquiry

Journey Mapping

Mixed Methods

Usability Testing

Surveys

Satisfaction and CSAT

Competitive Analysis

Sentiment Analysis

Quantitative

Data Manipulation

Data Analysis (R)

Statistical Analysis (Regressions, t-tests, ANOVA)

Data Visualization (ggplot)

Case Studies

Usability Testing

Usability Testing

Usability Testing

Driving Clarity in Communication

Driving Clarity in Communication

Driving Clarity in Communication

I lead a usability study of TE Lite, an internal email tool, surfacing key workflow friction and error risks. My insights shaped the design, influences roadmap direction, and set a new standard for rapid research at scale.

I lead a usability study of TE Lite, an internal email tool, surfacing key workflow friction and error risks. My insights shaped the design, influences roadmap direction, and set a new standard for rapid research at scale.

I lead a usability study of TE Lite, an internal email tool, surfacing key workflow friction and error risks. My insights shaped the design, influences roadmap direction, and set a new standard for rapid research at scale.

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Contextual Interviews

Contextual Interviews

Contextual Interviews

Redefining Agentic AI

Redefining Agentic AI

Redefining Agentic AI

I co-led a discovery initiative to inform the launch of JPMC’s enterprise-wide Agentic AI assistant, Moveworks. We explored expectations, ideal use cases, and concerns around GenAI integration in everyday work.

I co-led a discovery initiative to inform the launch of JPMC’s enterprise-wide Agentic AI assistant, Moveworks. We explored expectations, ideal use cases, and concerns around GenAI integration in everyday work.

I co-led a discovery initiative to inform the launch of JPMC’s enterprise-wide Agentic AI assistant, Moveworks. We explored expectations, ideal use cases, and concerns around GenAI integration in everyday work.

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